Frequently Asked Questions
Maintenance
Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.
We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.
All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.
No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.
If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.
EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.).
Community Information & Amenities
AVIA Lofts Liberty Ridge has a pool, a fitness center and package lockers. Check out our amenity page! www.avialibertyridge.com/amenities
Our Pool is Open year-round.
Yes, there is open parking.
Select apartments have washer and dryers included.
Yes, this is a pet friendly community.
$300 pet fee per pet, $25 per month pet rent per pet
We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.
Yes, Our Community does have Pet Park.
Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood.
The property has a dumpster on the property.
Moving boxes need to be broken down and can be disposed of in the dumpster areas
Pest control can be scheduled by entering a work order.
The onsite staff will not accept packages on behalf of residents. There is a package locker onsite where all packages will be dropped.
Our amazing Fitness Center is open 24/7.
Our fitness center has everything you need to stay in shape! Free Weights, Treadmills, Ellipticals, Station Bike, Yoga Room with Echelon Mirror and a Resistance Station.
We cannot reserve the pool area.
UTILITIES
No, utilities are not included in your rent amount.
There is not need to set up your utilities. The property will bill you back all usage. This will be paid with rent.
Xfinity/Comcast
Friends Make the Best Neighbors! Ask us more about resident referral program
14 day limit
No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and the option chosen at lease signing.
Location
Yes, on the main road (Baymeadows)
We are located close to Downtown Jacksonville, Fl.
Duval County School.
We have a dog park on site!
Walmart, Publix, Winn-Dixie, Local Grocery Store
Starbucks, Dukin' Donuts, Local coffee shops
Admin
No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.
We accept walk ins, but we prioritize prospects who book an appointment.
Our office is open during business hours and we have an open door policy. You can come meet our team at any time.
You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!
Application process can vary, but usually takes from 1-3 business days.
Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.
Payments are only accepted through our online portal.
Payments are only accepted through our online portal.
Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.
No, we do not offer furnished apartments.
Our minimum lease term is 7 months.
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Our team is always ready to answer your questions.